Privacy Policy

Last updated: January 1, 2026

Introduction

Nurosentrix ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Account Information

When you create an account, we collect:

  • Name and email address
  • Company name (optional)
  • Password (encrypted)
  • Billing information for paid plans

Usage Information

We automatically collect:

  • Server and instance configuration data
  • API usage and logs
  • Performance metrics and error reports
  • Browser type and IP address

Third-Party Credentials

When you connect cloud providers, we store:

  • Cloud provider API keys (encrypted)
  • SSH keys for server access (encrypted)
  • Backup storage credentials (encrypted)

How We Use Your Information

We use collected information to:

  • Provide and maintain the Nurosentrix platform
  • Process transactions and send billing information
  • Send service notifications and updates
  • Monitor and improve platform performance
  • Respond to customer support requests
  • Detect and prevent fraud or abuse

Data Storage and Security

We implement industry-standard security measures to protect your data:

  • All data is encrypted at rest using AES-256
  • All communications use TLS 1.3 encryption
  • API keys and credentials are stored with additional encryption
  • Regular security audits and penetration testing

Data Sharing

We do not sell your personal information. We may share data with:

  • Cloud providers you connect (only as necessary for provisioning)
  • Payment processors for billing
  • Service providers who assist our operations
  • Law enforcement when legally required

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your account and data
  • Export your data
  • Opt out of marketing communications

Data Retention

We retain your data for as long as your account is active. After account deletion, we retain data for up to 30 days for recovery purposes, then permanently delete it.

Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the platform.

Contact Us

For privacy-related questions or requests, contact us at:

Email: privacy@nurosentrix.com